OpenScape Contact Center Voice Portal

Create a speech-enabled automated portal for customer self-service to free up agents to handle more complex issues

 OpenScape Contact Center Voice Portal can help give all your customers the best first impression. Based on open standards, OpenScape Contact Center Voice Portal is a software solution that brings internet technologies to the world of voice. It offers the convenience of touchtone and speech-enabled services to automate your customer interactions. This makes it faster and easier for customers to do business with you and frees up your agents to focus on more complex tasks.

 

FEATURES & BENEFITS

With OpenScape Contact Center Voice Portal, you can offer a more personalized customer experience, solve customers’ queries quicker and increase customer satisfaction.

  • Drive first contact resolution by automating routine tasks without involving an agent, or by providing agents with essential customer information

  • Improve customer interactions with intuitive dialogue and seamless handoff to agents when required

  • Deploy easily with out-of-the-box contact center integration, and expert help and support

  • Integrate seamlessly with OpenScape Contact Center Enterprise for holistic reporting

  • Create a virtual contact center with centrally located self-service applications

 

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