OpenScape Unified Communication Application

OpenScape UC Application empower enterprises of any size with the right set of communication capabilities to collaborate seamlessly beyond the boundaries of the traditional office, improving relationships, interactions and information exchange with suppliers, partners, customers, and employees located in geographically dispersed offices. Business pace accelerates by connecting stakeholders quickly and efficiently, allowing office workers, mobile workers and tele-workers to collaborate and share information across boundaries of time and distance. 

 

 

FEATURES 

 Audio Conferencing

Scheduled and ad-hoc simple, intuitiveaudio conferences enable easy and quick collaboration with a single click from your choices of the following client variant:

  • OpenScape Desktop ClientShare Documents and information online
  • OpenScape Web Client
  • Microsoft Outlook
  • Google Mail
  • IBM Lotus Notes 

 

 

 

Share Documents and Information Online

OpenScape Web Collaboration reduces 
over spending on business travel and third party web conferencing services, while enabling your teams to share more ideas and information from wherever they happen to be working.

It provides a cost effective and efficient way to host meetings with up to 1000 session participants, supporting webinars, training sessions, project meetings, sales meetings, product demonstrations, and even to deliver remote support to your customers and end-users. From the OpenScape UC Application client
 or from the email client such as Microsoft Outlook, Google Mail, or IBM Lotus Notes, teams can schedule combined audio and web conference sessions in a single step. Audio calls or conferences can easily be elevated to a web conferencing session with one click. Key features includes:

  • Desktop sharing
  • Desktop video support
  • Whiteboard
  • Locking the conference
  • File board for documents
  • Multi monitor support
  • Selection of contents to be shared
  • Secure data transmission (256-bit AES) 
  • Manipulation-proof recording function for the web conference

 

 

Enhance Virtual Team Meetings with Video

OpenScape Desktop Videoconferencing enriches virtual meeting experience
 with the high definition video streams. From within the OpenScape UC desktop client, OpenScape’s videoconferencing provides “Continuous Presence” video views and “Voice Activating Switching”, so that all participants in the video call can be seen on the screen at the same time, and everyone can see who is speaking.

Rich Presence Awareness

Presence technology enables your teams to view the availability and status of other team members and their key contacts. OpenScape UC offers a “Rich Presence” view across multiple channels such as voice, instant messaging, and video. It provides users with “presence status” information about a person’s availability, before they communicate, enabling them to choose the best method and time to communicate effectively on the first attempt. Employees manage their own presence status and availability, and decide for whom they are available, at what times, under which circumstances, and over which media and device of choice.

Mobility

OpenScape ensures that highly mobile employees stay connected and productive at the least possible cost. One Number Service for example, allows employees to publish only one number, and be reached on the lowest cost network, anywhere, anytime, and on the device of their choice. Each person sets their preferred device (e.g. office phone, home phone, mobile phone, laptop) and OpenScape will forward all calls to that device.

OpenScape Mobile solution has been selected as a finalist for Enterprise Connect Best of Enterprise Connect Award 2013. OpenScape Mobile is a single mobile client that brings together VoIP, Video and comprehensive UC capabilities of OpenScape into a single next generation user experience, featuring unique gesture-driven capabilities that take advantage of the latest mobile device platforms and controls. OpenScape Mobile intuitively places a wide range of sophisticated unified communications capabilities at your fingertips, including presence, conferencing, directory access, one number service, VoIP, Video and our award-winning Call Swipe capability.

 

 

OpenScape Fusion Integrations

OpenScape Fusion integration solutions helps customers quickly
 and cost-effectively integrate OpenScape with other applications. OpenScape Fusion pre-packaged plug-ins minimize IT efforts by integrating OpenScape Unified Communications with existing applications, including Google Apps, Microsoft Lync, Outlook, Sharepoint, IBM Lotus Notes and more.

 

BENEFITS

OpenScape UC Application is ideal for enterprises that have virtual teams and decision-makers dispersed
 in geographical locations that collaborate regularly on strategic, revenue impacting or time critical processes.

Reduce Communications Costs

  • Minimizes 3rd party conferencing services

  • Reduces travel and mobile communication costs

  • Reduce need for travel

  • While on a call, you can switch from your mobile device to another phone with a lower cost connection

Enhance Productivity and Collaboration

  • Improve first contact resolution

  • Accelerate customer responsiveness

  • Streamline communications within and beyond the organization

  • Enhance collaboration

  • Presence information enables spontaneous, easy to initiate sessions

Gain Competitive Advantage

  • Customers and partners can reach you, in real-time, on the first try

  • Click-to-call/conference from your existing applications and accelerate decision making

  • Reduces latency in business processes

 

 

CASE STUDY

“We have saved 30% on our communications infrastructure and operational cost because hardware, maintenance, internal trunk line, cabling, network hardware, and the cost of deploying end-user infrastructure such as phones have been reduced. We are also able to leverage our integrated network for shared services throughout the group, such as voce mail, call accounting and other OpenScape Voice Solutions that improve our organization’s communication. “

Helmuth Manteuffel, Global Fixed Voice Manager, Solavy

“Orlando Utilities Commission has multiple locations and our employees would frequently travel between sites for meetings. With OpenScape Web Collaboration, it’s easy for employees to collaborate online and conduct business from wherever they are, which has improved productivity, helped save money and enabled us to have a positive effect on the environment. Plus, for our incident response teams or other situations when we need to bring a group of people together quickly, the system can automatically locate those people and bring them together into a productive web conference.”

Jeff Rose, 
Director of Information Systems, Orlando Utilities Commission