OpenScape Contact Center

Contact Center solutions help you meet customer needs and maintain a competitive edge

Can you meet the challenge of integrating diverse communication channels, improving agent performance and streamlining operations in your contact centers - all while managing costs and keeping customers happy?

The easily-deployed OpenScape Contact Center can help you meet these goals. It drives first-contact resolution through industry-leading intelligent skills based routing, and gives agent desktop presence and collaboration tools. Customers are kept satisfied and you make the best use of a contact center’s most precious resource – its agents.

 

SUITE OF SOLUTIONS

We have an OpenScape Contact Center to suit every type and size of organization - from customer service to collections and agent-assisted to self-service.
Our integrated packaged software applications cover multi-channel inbound, outbound and self-service/IVR to improve the effectiveness and efficiency of your contact center. Applications include:

 

FEATURES & BENEFITS

Whether you’re a contact center agent, manager or administrator, OpenScape Contact Center’s easy-to-use, graphical user interfaces will allow you to focus on what’s truly important: your customers. It can be deployed as premise-based, managed services, or a hosted model offering. Start with inbound voice and easily add outbound voice, email, web chat, and callbacks through software licenses.

  • Drives first contact resolution  

  • Optimizes contact center resources   

  • Enhances customer service delivery   

  • Adapts easily to meet your customers’ needs   

  • Simplifies implementation and operation   

  • Fits easily into your existing IT infrastructure

 

 

CONTACT US

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