Contact Center solutions help you meet customer needs and maintain a competitive edge
Can you meet the challenge of integrating diverse communication channels, improving agent performance and streamlining operations in your contact centers - all while managing costs and keeping customers happy?
The easily-deployed OpenScape Contact Center can help you meet these goals. It drives first-contact resolution through industry-leading intelligent skills based routing, and gives agent desktop presence and collaboration tools. Customers are kept satisfied and you make the best use of a contact center’s most precious resource – its agents.
SUITE OF SOLUTIONS
We have an OpenScape Contact Center to suit every type and size of organization - from customer service to collections and agent-assisted to self-service.
Our integrated packaged software applications cover multi-channel inbound, outbound and self-service/IVR to improve the effectiveness and efficiency of your contact center. Applications include:
FEATURES & BENEFITS
Whether you’re a contact center agent, manager or administrator, OpenScape Contact Center’s easy-to-use, graphical user interfaces will allow you to focus on what’s truly important: your customers. It can be deployed as premise-based, managed services, or a hosted model offering. Start with inbound voice and easily add outbound voice, email, web chat, and callbacks through software licenses.
Drives first contact resolution
Optimizes contact center resources
Enhances customer service delivery
Adapts easily to meet your customers’ needs
Simplifies implementation and operation
Fits easily into your existing IT infrastructure
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