OpenScape Concierge

Bring the benefits of unified communications to receptionists and other telephone attendants.

Designed to be used with our enterprise platforms OpenScape Voice and HiPath 4000, OpenScape Concierge is the world’s first true unified communications (UC) attendant. It provides telephone attendants, such as receptionists, with real-time UC-based presence status information for contacts.

OpenScape Concierge also provides detailed data on incoming customer calls, supports call queue and corporate directory integration. This allows telephone attendants to more easily direct incoming calls to the right person in the organization.

FEATURES

  • - UC status information
  • - Supports networked OpenScape Voice and HiPath 4000 systems
  • - Detailed display of customer data for incoming calls
  • - Fast call pickup mode
  • - 252 individual repertory keys
  • - Up to 20 always visible ‘speed dial’
  • - Adaptable layout;
  • - Pictures for contacts
  • - Web server to handle local service requests
  • - Standard LDAP directory synchronization
  • - Administration tools
  • - Real-time and historic reporting

HOW TO BUY

Whether you are a new customer looking for an industry-leading Unified Communications and Collaboration solution or a current customer looking to change an existing system, we can help you get what you need. 

CONTACT US

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